The mission of the Student Disability Services (SDS) Testing Center is to provide examinations to students registered with SDS in a professional, secure, and accessible environment that provides equitable access and supports academic success. SDS Testing subscribes to the National College Testing Association’s (NCTA) Professional Standards and Guidelines. To achieve this, the SDS Testing Center:
- facilitates paper and computer-based testing for University of Tennessee students registered with Student Disability Services;
- provides a facility that promotes a positive testing experience for examinees through a clean, comfortable, quiet and user-friendly environment;
- recruits and retains support staff and proctors for active monitoring of examinees; and
- collaborates with faculty and staff, other institutions of higher education, and the National College Testing Association (NCTA) to remain current on the most recent changes and best practices in testing and revise our procedures accordingly.
The SDS Testing Center is certified by the National College Testing Association (NCTA). The SDS Testing Center adheres to the NCTA Professional Standards and Guidelines in concordance with established SDS policies and procedures, for the receipt, storage, and handling of test materials, identification of examinees, and monitoring of examinees. The testing center is managed by a full-time coordinator and two testing specialists. Proctors are carefully selected and trained to properly implement NCTA standards and guidelines and SDS testing policies and procedures.
Hours of Operation
Monday through Thursday- 8 am – 9 pm*
Friday – 8 am – 5 pm
Hours are adjusted during Summer and Mini Terms:
Monday through Thursday – 8 am – 7 pm*
Friday – 8 am – 5 pm.
*The Testing Center will close at 5 pm if no exams are scheduled.
Exam Accommodations Options
Students with disabilities attending The University of Tennessee who are registered through Student Disability Services may require testing accommodations. Students needing accommodations have the option of either:
- Arranging with faculty to take the exam in a designated setting or
- Taking exams in the Student Disability Services Testing Center.
Scheduling an Exam
Students must request a faculty accommodation letter for the corresponding semester prior to attempting to schedule an exam with the Testing Center.
- Regular exam requests are scheduled via the Student Portal on the SDS website up to seven days before the date of regular exams and fourteen days prior to study day for final exams with preference being to schedule all exams at the beginning of the semester based on the course syllabus.
- Late exam requests are made if the exam is in less than seven days of the exam date and for all regular exams that will extend beyond the hours of the Testing Center at any time. Students should be prepared to take the exam with the class unless notified by SDS that the late request has been approved.
Note: Students are expected to take the exam at the same time as the class. If an alternative time is needed, students must first talk to and receive approval from their professor prior to scheduling an exam.
- Students should notify the instructor via email and copy firstname.lastname@example.org if they are not able to attend an approved test request appointment. If the student is approved for the LAAP accommodation and is unable to attend due to disability-related symptoms, they should also copy their SDS accommodations coordinator.
- If the instructor notifies the testing center that a make-up test will be allowed, the student should modify their original test request in the student portal or submit a new request if not previously scheduled.
- SDS will review the request, and subsequent approval will be based on available time and space. Due to the volume of QTFs in SDS, several days’ notice is often necessary in order for a make-up to be proctored.
- If SDS is unable to administer the make-up QTF, within the time frame preferred by the instructor, the student will need to make arrangements to take it with the instructor.
Student Disability Services arranges acquisition of test materials, scheduling, and proctoring of QTFs by NCTA Standards and Guidelines, SDS policies and procedures, and instructor specifications.
Semester Start or Earlier
Semester Quizzes and Tests
- Syllabus: The instructor-provided syllabus is the primary source for quiz, test, and final exam (QTF) dates. Instructors will also announce upcoming QTF dates in class. Tip: Refer to the syllabus at the beginning of the semester and make all QTF requests for every course as soon as possible. Reminder announcements regarding QTF dates are typically made after the request deadline has passed for guaranteed seating in the Testing Center.
- Instructor meeting: Students should meet with each of their instructors to discuss all accommodations, including testing. Tip: Students should discuss their testing accommodations in private with instructors. Office hours are often an ideal time for this. Testing Center Hours: The Testing Center is available Monday through Thursday 8 a.m. until 9 p.m. and Friday 8 a.m. until 5 p.m. for approved exams. Tip: The end of the business day is 5 p.m. Monday through Friday. Late requests*, emails and voice mails received after 5 p.m. will be reviewed the following business day.
- Scheduling Assistance: Testing Center Staff and SDS Accommodations Coordinators are able to assist students with requesting QTFs for the semester. Please all SDS to schedule an appointment.
- Upon receipt of the Course Access Letter, complete the Alternative Testing Agreement (ATA) for each course. The ATA provides the information about the test, authorized aids, delivery and return of the test materials, and any other information needed to proctor the course quiz, test, or final exam (QTF).
- Upon request, meet with student to discuss the provision of test accommodations.
- If providing accommodations directly, please ensure that all testing accommodations listed on the letter and desired to be utilized by the student, are being provided.
- If an instructor is unable to provide testing accommodations, the student should be asked to schedule quizzes, tests, and final exams via the Student Portal with the Student Disability Services Testing Center.
- Once a test is scheduled, the instructor will receive a notification via email 6 and 2 days before the exam. Log into the Faculty Portal via the SDS website or click on the link embedded on the exam notification email to provide test materials and Test Instruction Details, such as password and last-minute authorized aids, for example, a crib sheet or note card, through the secure server.
- Provide a copy of the QTF no less than two business days prior to the test date.
- In some cases, a student may need to take a test at a different time than the class due to class schedule conflict and their extended time. In this case, students must first discuss the alternative time with faculty. Students must be permitted to use their accommodations without being late to or missing other classes.
- Request Course Access Letters at the beginning of the semester.
- Talk to instructors at least seven (7) days before the first QTF to inquire about where they would like exams and quizzes to be taken.
- As needed, submit a request to take all QTFs at the SDS Testing Center via the Student Portal at least seven (7) days in advance for regular exams and quizzes and four (4) weeks before Study Day for finals. Video tutorials are available for review.
- For test requests submitted after the deadline, additional questions regarding the reason for submitting the QTF request late will be displayed. Complete these questions and submit your test request. Be prepared to take the exam in class unless notified via email by SDS that the request is approved.
- If the test will be taken in the SDS Testing Center, schedule it at the same time as the class via the SDS Student Portal.
- If an alternative time is needed, discuss with and receive approval from your instructor prior to submitting your QTF request.
- Notify the instructor and SDS Testing Coordinator if there are any changes to, or cancellations of, exams scheduled in the SDS Testing Center. Students are responsible for modifying or canceling requests in advance.
- Arrive on time to the testing location on the scheduled date and time.
- Engage each individual student in an interactive conversation to review disability documentation and discuss needed accommodations.
- Determine reasonable accommodations necessary to provide the student with equal access to his or her courses.
- Instruct each student on SDS procedures for utilizing accommodations, including the student’s responsibilities.
- Work collaboratively with instructors and students to effectively proctor tests scheduled to take place in the SDS Testing Center, upholding UT standards of academic integrity as well as the National College Testing Association (NCTA) Standards and Guidelines.
- Consider late exam requests on a case-by-case basis.