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Testing FAQs – Students

Answer:

This means one of two things:

  1. You are trying to schedule an exam that overlaps another previously scheduled exam. For instance, an exam from 8 am to 10 am with 1.5 extended time will last from 8 am until 11 am, so if you try to schedule a 10:15 exam, you would receive this error message.

 What to do: Talk to your professor about an alternate time to take the exam, and then schedule appropriately.  Typically, you may start your exam a bit earlier, so you finish the same time as the class.  If that is not possible because it would be before 8am OR it would conflict with an earlier class, you may take the exam later in the day in your first available time.

  1. The exam begins or ends outside the testing center’s hours or dates of operation set in the Student Portal. These hours are: Monday-Thursday 8 am – 9 pm and Friday 8 am – 5 pm.

 What to do: Discuss an alternative date or time with your professor so that the exam falls within the testing center’s hours of operation.  You should attempt to take the exam as close to the class time as possible.

 Answer:

This happens when a student has not sent an accommodation letter to the professor for the course.

 What to do:  Send the professor an accommodation letter using the Accommodation Request link in the Student Portal.  Some instructors may accommodate you themselves so, if you haven’t already, talk to your instructor to be sure they want you to take the exam in SDS.

Note:  You do not have to wait on your professor to approve your letter in the Student Portal before you are able to schedule exams.

 Answer:

Your accommodations may have expired due to a need for additional documentation.

What to do: Please call SDS, or email your SDS Coordinator, and we will assist you.

Answer:

You never have to miss another class or exam in order to receive your full accommodations, so you may adjust your testing time accordingly.

What to do: Talk to your professor about an alternate time to take the exam, and then schedule appropriately.  Typically, you may start your exam a bit earlier, so you finish the same time as the class.  If that is not possible because it would be before 8 am OR it would conflict with an earlier class, you may take the exam later in the day in your first available time.  Contact your SDS Coordinator right away if an instructor expresses any concern about this.

Answer:

You can adjust your test date with SDS as soon as you are notified of the change.

What to do:

If the exam is less than 7 days away:  Forward any proof you have of the change, (e.g. screenshot from Canvas, email, etc.) to sdstesting@utk.edu, and we will change the test date in our system.  If the announcement was only made verbally in class, please email sdstesting@utk.edu with an explanation.

If the exam is more than 7 days away: Go to the My Schedule link in the Student Portal, and cancel the incorrect test date.  Then, schedule the new test in the Student Portal as if it were a new booking.

Answer:

Your options depend on when the correct date is.

What to do:

If the exam is less than 7 days away:  Complete the “Late Exam Request Form” under Forms at sds.utk.edu.  As with any late request, you will need to plan on taking the exam with the class if you do not hear from SDS to offer you a seat in the Testing Center. You will hear from SDS if we can schedule you, so there is no need to call or email to request status updates.

If the exam is more than 7 days away: Go to the My Schedule link in the Student Portal, and cancel the incorrect test date.  Then, schedule the new test in the Student Portal as if it were a new booking.

Answer:

You may email your instructor about the possibility of taking a make-up exam.  If you are missing the exam due to unanticipated disability symptoms, you may also include your SDS Coordinator in the conversation.

What to do: Email your instructor and copy sdstesting@utk.edu.  Instructors determine whether or not a make-up exam will be allowed, but you may also talk to your SDS Coordinator if the reason for missing the exam is due to disability symptoms.  If the instructor allows a make-up exam, you may then complete the Late Exam Request Form with your preferred dates.  We are often not able to accommodate a make-up exam without a few days’ notice, so you and the instructor should be considering dates a few days in the future.  The instructor may also choose to proctor the make-up exam if they want it completed sooner than we have availability.

Answer:

You may check in and start an exam up to 15 minutes prior to the start time.  You may not use test time to study, so be prepared to check in on time.  If you arrive late to SDS, you may be permitted to start up to 15 minutes late, or later in some cases, but it is at the instructor’s discretion.  A late check-in will result in less testing time because the original ending time of the exam will not be adjusted.